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Social Media Policy

The following social media policy has been established for the official social media accounts (hereinafter referred to as “official SNS accounts”) operated by Ginbis Co., Ltd. (hereinafter referred to as “our company”). We ask that all users agree to the following terms before using the official SNS accounts.

the purpose

By distributing information in accordance with our corporate philosophy since our founding, “We are dreaming of sweets!”, we aim to help customers better understand our activities and efforts, as well as to become a company that is loved by our customers for a long time to come.

Regarding the information sent

The following information will be posted on our official SNS accounts:

  • New product promotion
  • Promotion of existing products
  • Promotion of various events and event reports
  • Our company information (our initiatives, history, etc.)
  • Information on various campaigns (both online and offline)
  • others

Principles of Conduct

  • We comply with laws, regulations and company rules.
  • Understand the characteristics of the Internet.
  • Any infringement of third party copyrights, rights of reputation, etc. is prohibited.
  • Disclosure of confidential information and non-public information of customers and business partners is prohibited.
  • We will respect personal information and privacy.

Regarding replies and responses to inquiries

  1. We do not respond to all comments posted to our official SNS accounts.
  2. We will not respond to inquiries made via DM (direct message).
  3. As we do not manage the receipt of comments or DMs to our official SNS accounts, we will not respond to inquiries regarding comments or DMs posted by users.
  4. We do not follow all users who follow our official SNS accounts. In addition, we may follow users who do not follow our official SNS accounts.

Disclaimer

  1. We do not manage the reception of comments or DMs to our official SNS accounts, and therefore are not responsible for any comments, DMs, or other content posted by users.
  2. We shall not be liable for any trouble or disputes that arise between users or between a user and a third party in connection with the official SNS accounts.
  3. As the operator, we shall not be liable for any damage incurred by customers as a result of using the official SNS accounts or being unable to use them for any reason.
  4. We shall not be held responsible for any “replies,” “retweets,” “comments,” etc. posted by users to our official SNS accounts.
  5. We may terminate or delete official SNS accounts without prior notice.

Reason for deletion

If any of the following items apply, we may delete or block your account without notice.

  • Anything that infringes the rights or interests of our company, other users, or other third parties.
  • Anything that libels or slanders our company, other users, or other third parties
  • Content that violates or may violate laws, regulations, etc.
  • Content that violates or may violate the Public Offices Election Act
  • Anything that harms privacy, such as identifying, disclosing, or leaking personal information without the person’s consent.
  • Anything that infringes the intellectual property rights of our company or a third party, such as copyright, trademark, or portrait right.
  • Advertising, publicity, solicitation, sales activities, or any other profit-making activities.
  • Those with the purpose of religious activities
  • Anything that discriminates or promotes discrimination based on race, ideology, creed, etc.
  • Anything that goes against the public order or good morals
  • Anything that impersonates another user or third party
  • Uploading unauthorized copyrighted software
  • Uploading files containing computer viruses
  • Signatures and legal notices have been removed
  • The author’s name is forged
  • Harmful programs, etc.
  • Inappropriate content including obscene language
  • Any other information that the Company considers inappropriate, or links containing such content

Copyright

The content of official SNS accounts may not be reproduced without permission from our company, except for personal use or acts permitted by copyright law, such as citations. In addition, when quoting, please be sure to clearly indicate the source in an appropriate manner.

About inquiries

For inquiries or comments regarding our company or our products, please use the Customer Service Center on our website (http://www.ginbis.co.jp/en/contact/).

Changes to our social media policy

We may change our social media policy without prior notice to users.